Clear and transparent communication is vital to the team at Hackel Construction.
One of the communication methods we use is called Triple-Loop-Learning.
The three loops:
1. Single-Loop-Learning is communication that focuses on following the rules, policies, and procedures and does not think outside the box.
2. Double-Loop-Learning is communication that shifts toward creativity and critical thinking, asking "what is possible?" This communication maneuvers outside conventional norms and is not afraid to change the rules.
3. Triple-Loop-Learning is a communication style that exemplifies "learning how to learn” by reflecting on how we learn in the first place. In these conversations, participants reflect on how they think about the “rules,” and not solely on changing them. This form of learning helps one to understand a great deal more about themselves and others regarding beliefs and perceptions.
At Hackel Construction, we are always “learning to learn” new strategies to understand and meet our clients’ goals and expectations. We listen to our client’s wants, needs, and ideas; ask questions to get more clarity, and then continue the conversation with feedback/feed forward and more questions from the client. This process extends throughout the length of the project to ensure that we are meeting customer expectations for budget, schedule, and safety, etc.
In our pursuit for excellence, we continually seek to discover new ways to improve our communication processes both personally and professionally and Triple Loop Learning is one of the many ways we pursue clarity and deepened relationships with our customers and construction teams.